Betting on Cricex is meant to be enjoyable — a way to add some excitement to a PSL match or try your luck on a slot. But we also know that for some players, things can get out of hand. This page explains everything Cricex does to keep gambling safe, the tools available to you and how to get help if you need it.
Responsible gaming is not just a legal requirement that Cricex ticks off a list. It's a genuine commitment that shapes how the platform is built and how it operates every single day. At Cricex, responsible gaming means three things: giving players the information they need to make informed decisions, providing practical tools that actually work when someone wants to limit their gambling, and making sure that help is easy to find and fast to access for anyone who needs it.
Online betting has characteristics that can make it more risky than traditional forms of gambling — it's available around the clock, deposits are instant and the pace of games like slots and virtual cricket is very fast. These are exactly the features that make Cricex convenient, but they're also the ones that require the most care. The Cricex responsible gaming framework was designed with that reality in mind, not built as an afterthought.
If you are a recreational bettor enjoying the PSL markets or having a few spins on your favourite slot, responsible gaming tools will probably never come up for you. But they are there, they work and they are accessible within a few seconds on Cricex — because the players who need them most are often not the ones who expect to.
Am I betting more than I planned to today, or more than I can comfortably afford to lose?
Am I trying to win back money I've already lost rather than enjoying the game itself?
Have I been thinking about gambling a lot even when I'm not on Cricex?
Has betting ever caused arguments at home or affected my work, studies or relationships?
Have I hidden how much I've spent on betting from my family or friends?
Do I feel anxious, guilty or irritable when I'm not able to gamble?
If you answered yes to two or more of these questions, it may be time to use one of the responsible gaming tools available on your Cricex account — or to talk to someone. You're not alone and there is no shame in reaching out.
Every one of these tools is available directly from your Cricex account settings. No need to contact support, no waiting period for the ones that restrict your access — they activate instantly.
Set a cap on how much you can deposit into your Cricex account per day, per week or per month. Once the limit is reached, deposits are blocked until the period resets. Limit reductions take effect immediately. If you want to increase a deposit limit, a 24-hour cooling-off period applies before the change activates — giving you time to reconsider.
Define the maximum amount you can lose in a given period on Cricex. When that threshold is hit, betting is automatically suspended for the remainder of the period. Loss limits are a particularly useful tool for players who find that small losses quickly escalate into sessions they regret. Like deposit limits, reductions are immediate while increases require a 24-hour wait.
Set a maximum time you want to spend on Cricex in a single session. As you approach the limit, the platform will remind you. Once the limit is reached, your session ends automatically. This is particularly useful for late-night betting sessions or anyone who finds themselves spending longer on Cricex than they intended.
Take a planned break from Cricex without closing your account. You can select a cooling-off period of 1 day, 7 days or 30 days. During this time, all deposit and betting functionality is suspended but your account remains registered. This is ideal if you feel you need a short break but don't want to go through full self-exclusion.
For players who feel they need a longer break or a permanent one, Cricex offers self-exclusion. You can set a fixed exclusion period of 6 months, 1 year or 5 years, or opt for permanent exclusion. Self-exclusion is processed within 24 hours of your request. During the exclusion period, Cricex will also suppress all marketing communications to you.
Turn on periodic on-screen reminders that show how long you have been playing in your current session and how much you have staked and won or lost. Reality checks appear at intervals you choose — every 30 minutes, every hour or every 2 hours. They are a gentle but effective nudge to stay aware of what is actually happening in your session on Cricex.
Setting limits takes under a minute. Here is how to do it from your Cricex account.
Go to cricex-jit.com and log into your registered account using your mobile number or email address and password.
Click your username or profile icon in the top-right corner of the Cricex platform. Select "Account Settings" from the dropdown menu.
Inside Account Settings, find the "Responsible Gaming" tab. All limit tools are grouped here — deposit limits, loss limits, session limits, cooling-off and self-exclusion.
Select the tool you want, enter your limit amount or time period, and confirm. Limit reductions and new restrictions are active immediately on your Cricex account.
If you want to request self-exclusion of 6 months or longer, email support@cricex-jit.com with the subject "Self-Exclusion Request". Cricex will process it within 24 hours and send confirmation to your registered email address.
Remember: You can also contact the Cricex support team via live chat 24/7 to have any responsible gaming tool activated immediately on your behalf if you prefer not to do it yourself.
Problem gambling rarely announces itself. It tends to develop gradually, and the signs are often easier for people around you to notice than for you to see yourself. Cricex wants every player to be aware of what to look for.
Regularly depositing money that was set aside for rent, groceries, bills or other essential expenses into your Cricex account.
Placing more bets — often larger ones — specifically to win back money you've already lost, regardless of the outcome of previous sessions.
Sitting down for a quick 20-minute session and finding that two hours have passed without noticing. Difficulty stopping even when you intended to.
Clearing browser history, using a separate device, or being secretive about how much you spend on Cricex or any other platform.
Using gambling on Cricex as a way to deal with stress, anxiety, boredom or sadness rather than as a form of entertainment.
Missing work, neglecting family commitments or withdrawing from social activities because of time or money spent gambling.
Here's a closer look at how each tool works so you know exactly what to expect when you activate them on your Cricex account.
Choose a daily, weekly or monthly cap on how much PKR you can deposit. If you set a daily limit of Rs 2,000, Cricex will reject any deposit attempt that would take your total above that figure for the day. The day resets at midnight Pakistan Standard Time. Limit reductions apply immediately; increases require a 24-hour reflection period before activating. This delay is intentional — it gives you time to reconsider whether the increase is something you genuinely want.
A loss limit is different from a deposit limit — it tracks what you actually lose rather than what you deposit. Once your net losses in the defined period reach the limit you've set, Cricex suspends your betting activity for the remainder of that period. Deposits may still show as available balance, but placing bets or spinning slots will be blocked until the period resets. This is the most direct protection against a single session getting significantly out of hand on Cricex.
Pick a maximum session length — 30 minutes, 1 hour, 2 hours or a custom duration. Cricex will display a countdown notification as you approach your limit. When time is up, your session is ended automatically and you are logged out. You can set different limits for different days of the week if your schedule varies. Session time limits are particularly recommended for anyone who regularly finds Cricex sessions running longer than planned.
A cooling-off period suspends your ability to deposit and bet on Cricex for a defined duration — 1 day, 7 days or 30 days — without requiring you to close your account. Your account data, transaction history and preferences are all preserved. At the end of the cooling-off period, your account returns to normal automatically. This is the right option for players who feel they need a short break but plan to return to Cricex for recreational gambling afterwards.
Self-exclusion is the most serious responsible gaming tool on Cricex and should be used when you feel you have lost control of your gambling or want a long-term break. Options are: 6 months, 1 year, 5 years or permanent exclusion. During the exclusion period, Cricex blocks login, suspends all marketing and will refuse to reactivate the account before the exclusion period ends under any circumstances. Request self-exclusion by emailing support@cricex-jit.com with the subject "Self-Exclusion Request".
Reality checks appear as a pop-up notification during your session, showing your total time played, total amount staked and your net result (win or loss) since you logged in. You choose the frequency — every 30 minutes, every hour or every 2 hours. When a reality check appears, you must actively dismiss it before you can continue playing on Cricex. This small moment of conscious decision-making is more effective than it sounds — it regularly prompts players to stop when they would otherwise have continued automatically.
Cricex enforces a strict 18+ policy. Gambling by anyone under 18 is prohibited without exception. All Cricex registrations require an age declaration and are subject to identity verification before the first withdrawal is processed. In cases where Cricex has reasonable grounds to suspect an account belongs to a minor, that account is suspended immediately pending investigation.
If you share a device with children or young people in your household, Cricex strongly recommends the following steps to prevent underage access to the platform.
If you suspect a minor has accessed a Cricex account: Contact support@cricex-jit.com immediately. Cricex takes underage gambling extremely seriously and will investigate and act promptly on any such report.
Here are the questions Pakistani players most often ask about the responsible gaming tools and policies on Cricex.
The Cricex support team is available 24/7 via live chat inside the platform, or by email at support@cricex-jit.com. If you are worried about your gambling or someone else's, please don't wait — reach out now. Our team is trained to respond to responsible gaming concerns with care and without judgement.
Email: support@cricex-jit.com
Subject: "Responsible Gaming Support"